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The fastest way to reach us with your claims

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Make changes to your contact information and policy details.

Our Guarantee

Our Guarantee

When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine coverage details. If for any reason, you wish to cancel your plan during the review period, we will refund your premium as long as you haven't filed a claim or departed for your trip/event.

FAQ

Q: Why do I need event ticket insurance?
A: Event Ticket Protector from Allianz Global Assistance insures your event ticket purchases against unforeseen circumstances, giving you greater peace of mind about making the purchase. Your policy can insure the financial investment you make in event tickets, including taxes and shipping charges (up to the amount of your policy limits), in case you are not able to attend the event for a covered reason.

Q: What does Event Ticket Protector from Allianz Global Assistance cover?
A: If a covered traffic accident, medical issue, mechanical breakdown, jury duty or other covered reason prevents you from attending the event, you will be reimbursed 100% of the ticket price, including taxes and shipping charges, up to a maximum coverage amount.

Please see the Certificate of Insurance/Policy for Terms, Conditions, and exclusions.

Q: Do I need to purchase Event Ticket Protector insurance for each event?
A: Yes. Event Ticket Protector insurance must be purchased separately for each event.

Q: How do I purchase an insurance policy?
A: Please visit our homepage and provide us with some information about your trip to get an immediate, free quote.  From there, you can choose which of our plans provides the appropriate amount of coverage for your travel needs and simply click 'Buy It Now'!

Q: Can I change the details on my policy?
A: Yes. For faster service, you can modify your policy online by clicking on the "Manage Your Policy" tab located on upper lefthand side of the homepage.

Q: How do I cancel my policy?
A: For faster service, you can cancel your policy online from the “Manage Your Policy” tab located on the upper left hand side of the homepage. For a full refund of your premium, you must cancel within 10 days of purchase and have not filed a claim or attended your event.

Q: How do I file a claim?
A: Simply click the "Claim Center" tab located on the upper left hand side of the homepage.  Once you have filed your claim, you will receive a confirmation email from us, as well as a required documentation checklist.  

Q: How do I check the status of a claim I've filed?
A: You can check the status of your claim at any time by clicking on the "Claim Center" tab located on the top left side of this site's  homepage.

Q: How long will it take for my claim to be reviewed?
A: Once we receive your claim form and all the required supporting documentation, we will immediately begin our review. Please allow up to 10 business days for us to complete this process.

Q: Where do I find a list of required claim documents?
A: All required documents and information can be found on your online claim filing confirmation page. You can also download and submit these forms by visiting the "Claim Center" tab located on the upper left-hand side of the homepage.

Q: Where do I send my required claim documents?
A: You can upload your completed forms by tracking your claim from the "Claim Center" tab located on the upper left-hand side of the homepage.

If you prefer, you can mail or fax your completed forms to:
Allianz Global Assistance
Attn:Travel Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: (804) 673-1469

Q: If I do not attend the event for any reason, do I always get my money back?
A: In many cases, yes. Event Ticket Protector insurance will refund prepaid, nonrefundable payments if you have to cancel for a covered reason. If you simply change your mind, you will not be eligible for benefits. Please see your Certificate of Insurance/Policy for complete details.

Q: What is an existing medical condition?
A: An existing medical condition is an illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. See the Certificate of Insurance / Policy for details.

Terms, conditions and exclusions apply. Please see your Certificate of Insurance/Policy for full details.

Q: Why isn't my event ticket insurance purchase displayed in my itinerary?
A: When you purchase Event Ticket Protector from Allianz Global Assistance, you'll receive a separate confirmation. All policy documentation will be sent directly to you from Allianz Global Assistance. 

Q: How do I get another copy of my policy documents?
A: You can request an additional copy of your policy documents be sent via email by logging in to the "Manage Your Policy" tab located on upper left-hand side of the homepage.

Q: Who provides the insurance for this program?
A: Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured's state.  Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Comapny.  AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company.  The insured shall not recieve any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.

Q: What should I do if I'm having a technical issue with your website?
A: Please contact us and choose 'Technical issue with the website' from the dropdown menu of subjects. From there, let us know which page you were on and what the error was (e.g. the page did not load properly, you received an error message, etc…)

Q: Where do I find the terms and conditions on your site?
A: The terms and conditions can vary by state and plan type. The terms and conditions for each plan are available on the plan page. Simply click the link labeled "Review the Terms and Conditions of this Coverage" to view the Certificate of Insurance/Policy. Plans may not be available to residents of all states.

Q: Who is eligible to buy Travel Insurance?
A: United States residents are eligible to purchase Travel Insurance.

Q: What if I am buying the insurance for someone else?
A: The person named on the plan should be the person attending. Unless the purchaser of the plan is also the attendee, their name will not be listed.

Q: What are the coverage limits on my policy?
A: Coverage limits can vary by event, plan, and person. Please see your letter of confirmation for the details of your specific plan. The maximum amount of Event Cancellation coverage is $10,000.

Q: Do I need to cancel my event arrangements once I file a claim?
A: Yes. You should cancel your event arrangements once you have filed a claim. It is best to notify your event supplier within 72 hours of the occurrence that caused the cancellation. 

Q: If my claim is approved how will I get paid?
A: Once a claim is approved, a check will be issued within 10 business days. If the insured is a minor, the check will be made payable to his or her parents. If the insured is deceased, it will be paid to the estate of the insured.

Allianz Global Assistance

Allianz Global Assistance is one of the world’s leading providers of travel insurance and assistance services. Worldwide, Allianz Global Assistance employs nearly 10,000 travel professionals and has offices in 28 countries. The strength of this global network allows us to deliver the highest level of benefits and services to customers like you. Allianz Global Assistance products are underwritten by BCS Insurance Company or Jefferson Insurance Company depending on the insured's state of residency.

Customer Testimonials

 "I am just happy to have the safety umbrella that Allianz Global Assistance provided. It allowed me to purchase my concert tickets with fewer worries."

~ Joe S.