Allianz - claims-lighthouse-header_1600x300

Please Be Advised

Please be aware, we are currently experiencing longer than normal claim processing times. It may take up to 30 days before we are able to review your claim. We appreciate your patience during this unprecedented time.

For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We recommend contacting your supplier to understand the options available to you.

For information about claims due to COVID-19, please read our Coverage Alerts (Travel, Event Ticket) and FAQs (Travel, Event Ticket).

Understanding the Claims Process

Please read this important information before filing your claim to help expedite the process.

Finding Your Policy

We want to make your claims experience as simple and convenient as possible.

To get started with your claim, we need to look up your policy.

We need two pieces of information -

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

For reference, your policy number is in the documents you received when you purchased your policy.

Show Hide My Policies ()

Purchased {{policy.PurchaseDate | myDate}}

Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount | absValue | myCurrency}}

No Policies Found

My Policies

To get started with your claim, select your policy from the list below.

If you don’t see your policy, you can search for a new one using the search tools below.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount \| absValue \| myCurrency}}

No Policies Found

Search Results

To get started with your claim, select your policy from the list below.

If you don’t see your policy, you can search for a new one using the search tools below.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount\| myCurrency}}

Search Results

Purchased {{policy.PurchaseDate | myDate}}

Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount| myCurrency}}

No Policies Found

Claim Documentation Checklist

In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.

If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.

Claim Documentation Checklist

Need help with filing your claim?

For a step-by-step walkthrough of the claims process, watch our video below:

Terms, conditions, and exclusions apply. Please see the Certificate of Insurance/Policy for full details.
*CDI coverage is not available to NY and TX residents.

Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on insured’s state of residence and plan type. Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer is responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.